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Stevenson Transfer wins quality service award 5 times

Angie Stevenson (right) and Lorna Watkins, of Stevenson Transfer in Ottawa, with the five consecutive Heart of Quality awards they have won from Mayflower Van Lines for providing outstanding quality customer service.
Angie Stevenson (right) and Lorna Watkins, of Stevenson Transfer in Ottawa, with the five consecutive Heart of Quality awards they have won from Mayflower Van Lines for providing outstanding quality customer service.

For the fifth year in a row, Stevenson Transfer, of Ottawa, has received the Heart of Quality Award from Mayflower Van Lines.

The award is presented to a Mayflower agency "Move Coordinator" that consistently provides outstanding quality customer service. It is based solely on feedback from clients, and is only given to one Mayflower agent per year.

The 2018 award was presented to Angie Stevenson, who previously won the award in 2014 and 2015. Lorna Watkins, also of Stevenson Transfer, won the award in 2016 and 2017.

“To win the Heart of Quality once is considered an honor, twice very rare," said Mike Stevenson, fourth-generation president of Stevenson Transfer. "To have received the award five times consecutively by our move coordinators is not only a great tribute to our customers’ satisfaction, but to our ultimate success as a business."

The coordinator's role is to communicate with customers and relay all pertinent information to the dispatcher and moving crew, Mike Stevenson said.

"I don't see this award as just mine," said Angie Stevenson. "I share it with Lorna Watkins, who has been an essential part of our customer service department since joining us in 2014. We make a great team.”

"Angie and Lorna work so closely together that I often refer to them as the dynamic duo,” said Mike Stevenson.

Stevenson Transfer was founded in Ottawa in 1908 by Mike's great-grandfather, Todd Stevenson. Over the past 110 years, this locally-owned moving company has expanded to operate in 48 states, and now provides warehousing, logistics and hazardous waste hauling in addition to residential and commercial moves.

Stevenson Transfer supports several community activities — including Freezin' for a Reezin' and the American Association of University Women's annual used book sale during Riverfest — with free moving services.

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