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Sandwich council OKs Metronet agreement

The city of Sandwich has joined DeKalb and Sycamore in signing an agreement with high-speed internet provider Metronet.

After a public hearing, the council voted to approve a resolution allowing Metronet to install its equipment and make its services available to city residents next year.

No one from the public questioned or commented on the service during the hearing.

The resolution authorized Mayor Rick Olson to execute a franchise cable agreement with the company for the construction, operation and maintenance of a cable system.

According to the agreement, the firm, which was started in 2005, will provide 100 percent high-speed fiber for voice, video and internet, cable TV and telephone service to residential and business customers.

Olson said Metronet operates in more than 30 communities in Indiana and Illinois.

He said the city’s legal counsel reviewed the agreement and said it was comparable to the agreement Sandwich has with Comcast.

Olson said Metronet believes its strong suit is good customer service.

Steve Jones, Metronet business sales manager, said the company is operating in Plainfield, Romeoville, Oswego and Montgomery. He said it also has received franchise agreements to install equipment in North Aurora, Batavia, Geneva, South Elgin, Bloomington-Normal and St. Charles.

He said Metronet received a franchise approval with DeKalb and with Yorkville as well as Plano last week.

In response to an alderman’s question, Jones said the company is competitive with Comcast in most of its locations and said his firm believes they provide more services for less cost.

He said Metronet is smaller than Comcast so it can focus on good customer service.

Jones said it does not have residential contracts. Metronet will bring the cable to a customer’s home at no cost and charge the customer the same rate the TV providers charge Metronet.

Jones said if customers are not happy with the service, Metronet will disconnect the cable at no cost.

He said Metronet does a two-year price lock on TV service and a two-year lock on phone service.

He said Metronet will be bringing in feeder lines and doing some overhead work next fall and winter and be ready to provide service in the spring.

The entire city should be served by the end of 2019, he said.

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